Our Helpdesk

Our HelpDesk volunteers will assist where advice beyond our extensive library of articles is needed, or where a site visitor struggles to find help using our Wildlife Rescue Directory. We appreciate you trying to resolve your query using these resources first where possible.

When open we aim to respond within an hour and typically you’ll receive an email response in about 15-20 minutes. If you prefer to speak to someone by phone or if the HelpDesk is closed, please visit helpwildlife.co.uk/help for guidance and other sources of help.

HelpDesk Availability

Monday - Saturday9:00 - 21:00
Sunday13:00 - 18:00

It's Wednesday 7:00 - Our HelpDesk volunteers are currently OFF DUTY and will next be available at 9:00 on Wednesday. You should be able to find the help you need in our advice articles and directory of wildlife rescues, but you can also visit helpwildlife.co.uk/help for alternative sources of assistance.