Use the tabs below to view our various policies.
We work hard to ensure that the information in our directory is up to date. We have a small number of volunteers, but they are active daily in checking the listings to make sure the information we publish is correct, and we aim to check each live listing at least every six months. To help with this we encourage visitors to use the feedback facility on each listing to let us know the result of their attempt to contact the rescue. We also gather feedback from those who contact our helpdesk.
Periodically we are contacted by people who believe a rescue should not be listed in our directory. Our intention is simply to provide finders of casualties with details of wildlife rescues in their area without endorsement. We are not, nor would we wish to be, any sort of authority or governing body of rescues. Ensuring standards in rescue is a huge issue and one which the government and RSPCA shy away from so there’s no way our tiny organisation could take on this responsibility. At present there are no requirements placed on UK wildlife rescues in terms of licensing or registration though, should that change, we would, of course, work to incorporate that into our directory.
Of course, we don’t want to be pointing visitors to rescues where there are proven problems. We expect the rescues listed in our directory to operate honestly, openly, and without prejudice, putting wild animal welfare first in everything they do. We are in contact with the RSPCA who will let us know if they find evidence of wrong-doing at a wildlife rescue in our directory and we also monitor Charity Commission publications for mention of relevant organisations.
If you have genuine concerns about one of the rescues listed, we suggest the following action
Please note, we will not act based on gossip and hearsay. Keep in mind that we have no power over rescues (nor would we want it) – making an allegation to us alone will do nothing to change the rescue’s practices. This is why any allegation to us must be accompanied by correspondence with the rescue and relevant regulatory bodies.
We will remove a rescue from the public directory if we are sent compelling evidence that any of the following have taken place, been raised with the rescue, and raised with the relevant authorities: –
To raise a concern, please complete the following form